RETURN & REFUND POLICY

At Saheba Shines, we take pride in offering high-quality imitation jewellery that blends fashion with modesty. Each piece is carefully crafted and inspected before dispatch to ensure you receive products that meet our premium standards. However, if you happen to face any issue with your order, we’re here to help you through a simple and transparent return process.

Returns or exchanges are accepted only in the case of a damaged, defective, or incorrect product delivered. To initiate a return, customers must notify us within 24 hours of delivery by emailing sahebashine@gmail.com or contacting +91 7710099660, along with clear photos or videos showing the issue. Requests raised after 24 hours or without proper proof will not be eligible for return.

Please ensure the returned item is unused, unworn, and in its original packaging with all tags intact. Items showing signs of wear, alteration, or damage caused after delivery will not qualify for exchange or refund. Once your return request is approved, our team will guide you through the next steps, including shipping instructions and verification.

Refunds, where applicable, will be processed through the original mode of payment within 7–10 business days after the returned product passes quality checks. Saheba Shines reserves the right to decline returns that do not meet our policy guidelines. As each piece is part of a handcrafted collection, minor irregularities in design or finish are not considered defects but rather a mark of individuality.